Postings from Paradise

What a beautiful week we have had here in Paradise. As many of you have already left the area for your return to your summer homes or have started your summer travels, all of us left here want to keep you as up-to-date and informed as possible so this week’s Posting may be a long one.

In case you missed the announcement this past Monday, Bobby Lowman (owner Lot 167) has agreed to step in as the Interim Resort Manager while the Board members search for a new Resort Manager or Management Firm. As some of you know, Bobby has previously served in this capacity from April – August in 2017 while the Board (at that time) researched the opportunity to restructure our office staffing. As Bobby has served many years on the Property Enhancement Committee as a member and chair person; served on the Board of Directors as a member and President; and previously stepped into this position as Interim Resort Manager; the Board of Directors felt he would be a great asset to the management team and to the members of the Board.

Karen Gardner (owner Lot 64) is also in the office serving as an Administrative Assistant to the Board of Directors and assisting Bobby Lowman with documentation of policies and procedures, work procedures, staffing schedules, job descriptions, etc. Karen brings a wealth of computer knowledge/organization skills to the office and will be instrumental in making this transition as smooth as possible now and for the future of our resort. Karen has also served on the Property Enhancement Committee as member and chair person and as a Board member and Secretary.

In addition to these two owners being in the office, we have had many owners volunteering their time and expertise to work at the front desks, work as valets, manage the mailroom, and assist the workcampers in their duties and training. As always, Terrance Adderly and Mark Trenske have been busy performing their normal work

duties and picking up the slack anywhere and everywhere they can to keep the resort operating smoothly. We appreciate all the assistance from everyone. We will survive this transition period and come out stronger than ever.

Manager’s Meeting – Tuesday, May 13th at 10am

Please join Bobby for a manager’s meeting in upstairs clubhouse on the second Tuesday of each month at 10am (May 13th). All owners are welcome and can ask questions. This will be an in person meeting only.

Accomplishments around the Resort this week:

• The poolside bathrooms and shower have been cleaned up and repaired.
• The clubhouse bathrooms (men’s and women’s) have had several toilets replaced.
• The soffit area under the clubhouse balcony has been repaired.
• The entrance gate to the pool from the parking lot has been repaired.
• The furniture in the downstairs clubhouse and the carpet in the upstairs clubhouse have been steam cleaned.
• A cyber security class was attended by Board members and Bobby Lowman.
• Two umbrellas on the pool deck have been repaired.

A few updates and reminders:

• Last year we were visited and informed by DHEC: Department of Health and Environmental Control of several concerns around our pool operations. The main change was to our operating hours due to not meeting the lighting requirement around the pool deck. The communication to the owners/guests may not have been as clear as it should have been at that time. However, the operating hours are officially from sunrise to sunset for the pool and the spa hot tub. The new Board of Directors/Manager will be reaching out to DHEC and to an electrical lighting company to determine what measures need to be taken to extend our operating hours. We are a vacation resort and want to offer our owners and our guests extended pool/spa operating hours. We will keep you posted on that progress.
• Secondly, around the pool DHEC pointed out our entrance gates to the pool must be closed with the automatic latches always working. Please do not prop open a gate for any period of time and leave it unattended.
• Thirdly, all safety signs and equipment around the pool cannot be blocked from easy access or view at any time. Please do not move pool furniture in front of safety signs or equipment.
• The Board of Directors and Interim Resort Manager have decided to postpone the implementation of the switchover of our reservation system from Staylist over to New Book. We are awaiting the installation of our new computers and the full staffing of the office before moving further along with this project. Thank you for your patience.
• To increase the efficiency of our team, we are implementing a new procedure for guides escorting our rental guests. All incoming guests with Class A or Super C RVs will be escorted by 2 guides. Class C and B+ RVs will be escorted by one (1) guide unless the guest requests a second guide. If a lot is identified as a complex entry, such as an angle or a nearby obstruction, 2 guides will accompany the guest. We will review this procedure periodically to determine if an adjustment is needed.
• We currently have 2 sets of workcampers in the resort now with 1 additional set expected next week. Please introduce yourselves and welcome Butch and Patsy Kreuger and Maxine and Santos Sorano. If you see them around the resort, welcome them and thank them for being here. As soon as our next set arrives next week, we will post pictures and a little personal information on the bulletin board outside the mailroom and in Postings from Paradise. We will be encouraging them and all of our staff to attend any resort functions. They are an integral part of our community and should always feel welcome.
• Palm tree trimming will be scheduled again this year around June/July. We will make a further announcement when time gets closer as to the schedule and the cost. Please look at your trees on your lot. These trees need to be trimmed once a year to remove all dead palms and to remove the seed/berries that appear in early summer as to not damage your pads and/or furniture and to remove any liability from palm fronds falling on guests.
• PEC and the Manager have approved several applications in the last few days. If you have had an application in for some time and have not had an update on the status, please reach out to the management team at manager@hhimr.com or AGM@hhimr.com. We have been understaffed and inundated with requests so some things may have slipped through the cracks.

Bobby Lowman

Reach me at:

manager@hhimr.com or

Text/Call 540-597-9636

Your Board has been busy since the annual meeting and the election. Thus far we have worked on the following:

1-election of new officers

2-consideration of new committees, chairpersons and members

3-identification of the Fall and Spring Owners weeks and the date for the 2026 annual meeting

4-commitment of the board to meet at least monthly

5-policies regarding responding to Direct Line inquiries of both a specific and general nature

6-appointment of Bobby Lowman as volunteer interim manager

7-preliminary review of potential General Manager candidates

8-relationships with realtors and the current approved vendor agreement

9-opening and staffing of the Oasis Grill

10-planning for 2025 paving work

11-meetings with Spectrum regarding the contract and services

12-review of financials from January through close of March

13-lot 138 ownership and strategies for sale

14-drafting a new Non-Disclosure Agreement for board and committee members

15- repair of facilities in the pool house and clubhouse

16-analysis of the deep well litigation

17-implementation of new computers in the office

18-review of reservation system-Staylist / Newbook / alternatives

19-computer system and office cyber security issues and training

SIPSD Deep Well Project Update

On May 21st at 2pm the HHI Planning Board will meet to review their application for phase 2 of the water filtration plant right next door to us. When Phase 1 started, our owners packed the town council chambers wearing hats and shirts proclaiming we were from the resort. It got noticed. The town council followed up with several meetings and resulted in the temporary sound barriers being erected around the perimeter and some of the noisy equipment. We need your help again. We have been notified by our lawyer that this meeting will be held on this phase 2 application. We will have an expert witness present findings that the proposed measures to reduce sound emissions from the plant are inadequate and would cause the finished plant to exceed the town noise ordinance. If you are available your attendance would be helpful.

Again, the hearing is set for May 21 at 2pm at the Town of Hilton Head Island, 1 Town Center Ct (off of 278 near the Wexford gate). PLEASE PLAN TO ATTEND IF POSSIBLE.

Another busy week with arrivals. My time filling in and parking guests will slow down now. You will still see me parking on and off while training.

All of the common area walkway paver repairs are complete. I will be pressure washing all the walkways, pool deck, and fencing next week, and into the following week.

The upstairs carpet has been cleaned. The downstairs upholstery was also cleaned. The upstairs windows will also be cleaned again.

I am still working with the supplier on the card / RFID readers at the entrance gate. Hopefully everything will be repaired, or replaced within the next 2 weeks.

We are still waiting for a few card scanners for the laundry room. Hopefully this will be finished by the end of business today.

I will be off Friday afternoon and Saturday.

Safe travels back home and enjoy the weekend.

**I have entered a spelling bee, whish me luck!**

Mark Trenske

Facilities Manager

maintenance@hhimr.com

843-816-9778

WEEKLY GATHERINGS

UPCOMING EVENTS

MAY BOOK CLUB

Thursday May 8.

ISLAND EVENTS

https://hhimotorcoachresort.com/own/

Direct Line May 2, 2025